| Call Center Recording Systems | | | | conversation can be played through PC speakers and |
| A call center is a place where the executives have to | | | | live conversation can also be listened with the help of |
| deal with their clients on phone and where customer | | | | voice recording system. |
| service is very important. Many times there are legal, | | | | VoIP Recording Appliance |
| financial and training aspects associated with a call | | | | VoIP recording appliance is suitable for contact |
| centre so all queries are supposed to be handled | | | | centers, legal offices, sales/transaction personnel, |
| accurately and efficiently. In a call center you need to | | | | public safety agencies and others. The VoIP |
| record audio information from telephones to the | | | | recording appliance helps in recording calls, monitoring |
| computers to handle the queries of the customers. If | | | | calls live, recording calls on demand, tagging calls and |
| you are looking for call recording systems that will | | | | more. Its wide features include call playback and |
| help you in achieving quality management goals or to | | | | filtering and establish an audit trail for compliance |
| monitor and improve the customer service quality. | | | | purposes. With available add-on module of this |
| Call recording systems are for professional | | | | recording appliance, users can also implement quality |
| organizations seeking for compliance and liability call | | | | management. This telephone recorder allows users to |
| recording facility focusing on the most pressing | | | | search, find and categorize recordings based on time |
| business issues. You can monitor live calls across | | | | and date of call, incoming phone number, outgoing |
| multiple locations, conveniently calls for training – | | | | phone number or other customer requirements. |
| call recordings are highly portable in standard formats | | | | Screen Capture |
| and small file sizes. | | | | If you want to show your computer screen to |
| Voice Logger | | | | someone online to tell what's happening on your |
| A voice logger is a device or program used to record | | | | computer, screen capture or screen recorder can |
| audio information from telephones and other sources | | | | help you to transfer your live screen video and your |
| for storage on a computer's hard drive or removable | | | | voice to the other side. Screen recorder captures |
| media. Voice loggers are most often used by | | | | video, sound and pictures of anything you see on |
| emergency services, such as the 911 system, and | | | | your screen. Any part of the screen, any window on |
| businesses, such as call centers. No matter in what | | | | the screen or the entire desktop can be recorded. |
| business you are, telephone conversations are always | | | | You can also record your web cam sessions, favorite |
| important. All professionals and businessmen believe all | | | | games, any software on your desktop, any video |
| their important conversations like inquiries, | | | | display on your screen, record audio of what you |
| negotiations, complaints etc. are done on phone. | | | | hear from your speakers, screen capture for your |
| These important conversations are the heart of | | | | business solutions, and prepare video presentations, |
| organization and it is very important to retain or | | | | tutorials etc. |
| retrieve them. The telephone recorder helps clients | | | | Call Center Solutions Provider |
| to search, find and categorize recordings based on | | | | Techgroupz acts as a System Integrator and |
| time or date of call, incoming phone number, outgoing | | | | provider of custom voice and video solutions. Being a |
| phone number or other customer requirements. The | | | | distributor and reseller of voice logger, voice recorder |
| voice logger improves the efficiency and accuracy of | | | | to different vendors, we also acts as a IT services |
| your business as you can monitor your customer | | | | provider offering which are cost effective voice |
| care and marketing department. The voice recording | | | | recording products including full support for all |
| system solves your communication gap problems and | | | | networking issues to the customers. Our certified |
| improves your relationships with your clients. Many | | | | engineers are very experienced and we are able to |
| people often ignore and tell that they don't need a | | | | deliver from simple to complex, any voice and video |
| telephone voice recorder but many executives, call | | | | custom solution as required. Our Voice Loggers do |
| center owners, lawyers, business men etc. have | | | | not require maintenance and recurring cost. Remaining |
| understood the importance of a telephone voice | | | | the topmost voice logger providing company, our |
| logger and made it an essential part of their | | | | technical executives are always ready to support you |
| organization. The call centre dialer is a computer | | | | for your voice loggers, voice recorders, screen |
| based telephone recording system which is very | | | | recorders, VoIP recording appliances etc. |
| easy to install, operate and maintain. A stored | | | | |